- The term “Agent-Organized Tours” shall apply to all
travel services supplied jointly and severally to the
customer by JHN Travel Ltd. Including, but not limited to:
- Accommodation
- Transport including Ski Lift Passes
- Entry Tickets to Attractions
- Rental Items including Automobile, Ski, Snowboards
- Educational Events including cultural lessons, ski
lessons
- Tours
- Contract for Agent-Organized Tours
- This contract applies to all travel services, tours
and packages provided by JHN Travel Ltd.
- Details of company organizing tours and packages:
JHN Travel Limited (hereinafter referred to as "JHN")
Address: Hokujo 2587-1 , Hakuba Mura, Kita Azumi Gun,
Japan License Number Nagano 2-476
Bonded Full Member of the All Nippon Travel Agents
Association.
- JHN shall provide travel arrangements and itinerary
management for the customer
- Application for Agent Organized Tours
- Where availability of accommodation is displayed on
this website
- A customer can apply in real time for
accommodation. The customer can then secure the
accommodation by payment of accommodation charge.
- Where availability of accommodation is not displayed
on the website (Accommodation is "on request").
- A customer submits an application for
accommodation.
- If the accommodation is secured as per the
customer’s request, the accommodation fee is charged
to the customer’s credit card.
- If the accommodation is not secured the customer
is sent an email informing them of this and no
charge is made to the credit card.
- Upon payment of accommodation charge the contract
shall be deemed to come into effect and all conditions
of this contract shall be deemed to be understood by the
customer.
- For services other than accommodation, this contract
shall be deemed to come into effect on the receipt by
JHN of payment of relevant fees from the customer.
- Where the customer is more than one person, the
contract is deemed to be completed with the
representative of the customer group.
- In the event of cancellation of reservation, the
charges and fares will be refunded to the customer less
the cancellation fees listed below, and in cases where
the refund is made by bank transfer, all bank fees will
be deducted from the refund.
- Payment
- In general, payments are to be made by credit card.
For those unable to pay by Visa or MasterCard, please
contact JHN for a quote.
- Rates displayed on the website are valid for credit
card payments by Visa and MasterCard. For other payment
methods a surcharge may be required.
- Due to Japanese banking procedures, the transaction
may not appear on the customer’s credit card statement
for some time after the transaction is processed. For
VISA and MasterCard payments this can be up to 3 weeks.
- All payments are made in Japanese Yen.
- JHN accepts no responsibility for changes in foreign
exchange rates due to delays in processing transactions
by VISA or MasterCard.
- Special Conditions
- All customers under 18 years of age must be
accompanied by a parent or guardian.
- Customers with special needs shall inform JHN of
these needs when making an application. JHN will attempt
to comply with these requests when feasible and
reasonable.
- JHN may refuse customer participation in the event
JHN deems the guest is likely to interfere with the
smooth operation of tours.
- If in the course of the package, the customer needs
medical attention, or other assistance, all costs
incurred are to be met by the customer.
- Included in the package / tour fare
- Transport services as outlined in the tour
itinerary. Baggage to be limited to one piece of luggage
50 cm * 60cm * 120cm, plus 1 small carry on item.
- Accommodation services as outlined in the tour
itinerary.
- Meals as outlined in the tour itinerary.
- Entrance fees, lift tickets etc as outlined in the
itinerary.
- Other services as outlined in the itinerary.
- In the event the customer decides not to use part of
the services provided, the customer shall not receive
any refund for unused services.
- All taxes and service charges are included
- Not included in the package tour fare
- Charges in excess of standard accommodation fares
such as laundry, telephone calls, additional meals &
drinks, and other personal expenditures.
- Excess baggage charges.
- Medical expenditures for injury or illness.
- Cancellation of package tour by JHN due to extraordinary
circumstances.
- JHN may cancel the package tour at any time when the
following circumstances prevent the smooth operation of
a tour:
- Natural Disasters
- Civil unrest or War
- Weather conditions
- Government orders
- Other circumstances beyond JHN's control.
- In the event of such a cancellation, JHN shall
refund to the customer all fares paid by the customer to
JHN.
- In the event a tour is cancelled after the
commencement of the tour, then JHN shall refund a
portion of the tour fare depending on the amount of
service utilized.
- Cancellation of tour package by customer
- The customer shall be able to cancel the contract by
paying JHN the following cancellation fees.
- Cancellation more than 15 days before start of
tour - 10% of tour package fee
- Cancellation more than 7 days but less than 14
days before start of tour - 50% of tour package fee
- Cancellation more than 3 days but less than 6
days before start of tour - 75% of tour package fee
- Cancellation 2 day or less before start of tour
- 100% of tour package fee.
- All costs incurred in the refund of tour package
fees shall be met by the customer.
- All other refunds are solely at the discretion of
JHN and will only be considered on the submission of
verifiable documentation from the customer. If the cause
of the cancellation can reasonably be expected to be
covered by the customers travel insurance policy, then
no refund will be made.
- Warranty
- JHN warrants that all services provided comply with
the relevant laws of Japan.
- JHN warrants that it has verified the operating
licenses of all services provided by its suppliers.
- Liability
- JHN accepts no liability for customer claims for
actions and events outside its control. This includes,
but is not limited to:
- Missed Connections due to flight or other
transport delays
- Vehicle malfunction by suppliers vehicles
- Injury or Death at accommodation properties
- Injury or Death at Tourist Attractions
- Injury or Death in Transport Accidents
- Injury or Death due to Natural Disasters
- JHN accepts full liability for errors and omissions
by its management and staff.
- If any issue error or omission cannot be
resolved in a prompt manner and to the same
standards as the original request from the customer,
JHN will compensate the customer in accordance with
accepted industry standards.
- Changes to Contract
- If deemed necessary, JHN reserves the right to alter
or amend these terms and conditions.
- Jurisdiction
- These terms and conditions, and travel contract
details are concluded under the laws of Japan.
- All claims that cannot be resolved by mediation
shall be referred to the Nagano District Court Matsumoto
Branch.
- All items not covered by these terms and conditions
shall be deemed to be covered by the
General Travel
Agents Terms and Conditions.
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