I'm arriving on Jetstar at 18:45 (or 18:55) and I'm wondering if I have enough time to catch your bus?
Yes!! The Jetstar flights are the our most popular, so we wait
for them (unless they are super delayed). Last season we didn't
miss a single person off a JetStar flight.
Do it need to book other travel arrangements through you to
use the HakuBus service?
No!! If all you need is a transfer then go right ahead and just
book that. We do have a number of excellent deals on other
travel items, so please take a look at our
HakubaHotels.com
website
I'm worried my flight will be delayed and miss the bus. What
should I do?
Where possible, we will wait for flights that we know have been
delayed. If your flight is well and truly delayed, there will be
times when we have to leave. If you do miss the bus, we have a
hot line set up to get you a hotel near the airport, so you can
complete your trip to Hakuba on public transportation the
following day. You can also go to the information counter in the
arrival lobby and ask them to call us. Please take out travel
insurance to cover the costs of missed connections.
During the 2009-10 season we only left 1 person behind as their
flight was delayed for 6 hours.
I've never been to Japan before. How will I know where
to meet the bus?
All buses have a guide on board who travels with the bus, to help make the trip easier and to answer any questions you may have. Our guide are on duty from 7PM at arrival
Zone "A" at Terminal 2. They are easy to find as they all wear
bright purple jackets , and carry a large Hakubus sign.
If for some reason you can't find them, head to the information
counter and they will point the guide out to you, or call us.
How long does the trip take?
The service is scheduled to take 5 hours. However due to weather
and road conditions, there are times when the service may be
delayed. While all effort is made to make the service run to
schedule, JHN Travel Ltd accepts no responsibility for delays
due to traffic and weather conditions.
How do I get to my hotel in Hakuba?
All passengers will be dropped off at their accommodation in
Hakuba.
After a long flight the last thing I want to do is be squashed
into a coach for 5 hours. Is the trip going to be comfortable?
Having been in the travel industry for over 10 years, we know
that the last thing you want is to be put through hell after a
long haul flight. We have taken a number of measures to ensure
your comfort.
- We only book each bus to 75% capacity. This allows all luggage
and passengers to travel in safety and comfort.
- All buses are modern, and are of a high grade. Seats have a
greater pitch than in most similar buses.
- We schedule 2 comfort stops along the way at highway service
areas. Passengers can use the lavatory and purchase snacks and
drinks.
- All passengers are delivered to their accommodation before leaving. You
will never have to wait outside in the cold.
How do I pay for the Hakubus Shuttle?
Payment is made at time of booking. Payment can be made by Visa
or MasterCard.
Can I change my dates?
You can change your travel dates at no cost up until 14 days
before travel. If you change dates less than 14 days before date
of travel there is a charge of 2,000yen per person. |
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